Right of withdrawal
As a consumer, you have the right to revoke your contractual declaration within fourteen days without giving reasons. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Volentis GmbH, Grabenstrasse 4, 9320 Arbon, Switzerland, phone +41 (0)44 505 1800, fax: +41 (0)71 447 1808, e-mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, which is, however, not mandatory.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods. By "testing the properties and functioning" we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Goods that have come into contact with saliva or other bodily fluids are generally excluded from exchange and return for hygienic reasons.
The right of withdrawal does not apply to contracts for the supply of goods that are made to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their nature. This right of withdrawal does not apply to contracts for which the regulations on distance contracts are not applicable (e.g. stationary sales in a store).
- END OF THE CANCELLATION POLICY -
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back.
To: Volentis GmbH
Phone +41 (0)44 505 1800, Fax: +41 (0)71 447 1808, E-Mail: email@example.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
(*) Please delete where inapplicable.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Non-binding return recommendations
1. please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. 2.
2. please do not return the goods to us freight collect. Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
Volentis GmbH - RETOUREN
c/o VONEXIO Logistics & Fulfillment GmbH